Privacy

What the enquiry form collects

The unpaid enquiry form collects name, email and phone. Notes and plan attachments are optional.

Where enquiries are stored

Fee-proposal enquiries are not written to a site database. If delivery is configured, the enquiry (name, email, phone, optional notes, and any optional plan files you attach) is emailed through Resend to the practice’s configured operational mailbox.

Enquiry delivery is configured. If delivery is not configured, the form reports a failure and the enquiry is not treated as received. Telephone and email alternatives remain available on the contact page where published.

Who receives enquiries

Enquiries are sent to the practice’s operational mailbox configured on the server. Public contact details on the contact page may differ from that operational address.

Resend

Resend is a third-party email processor. If it is configured, it receives the enquiry content for the purpose of delivering that email. Retention inside Resend follows Resend’s own account settings.

Vercel logs

The site is hosted on Vercel. Vercel may log request metadata such as time, path, status and approximate location. Those logs are operational, not a customer CRM.

Website assistant

Questions typed into the website assistant, with the earlier messages in that conversation, are sent to OpenAI to generate a reply. The request asks OpenAI not to store the response for later retrieval; OpenAI may keep API data for a limited period for abuse monitoring under its own policy. The website does not save chat transcripts to a database or email them to the practice; the conversation stays in your browser tab until you close it. Avoid entering personal details you do not want processed this way.

Analytics

Google Analytics 4 is not enabled on this deployment. No measurement ID is set.

Documents

The unpaid quote form does not accept file uploads.

Post-payment document upload is described on the Document Readiness Review page. The upload endpoint is inactive until engagement signing keys are configured.

Retention and deletion

Enquiry emails are retained in the practice mailbox for as long as they are needed to respond to the enquiry and keep a professional record. There is no separate website retention period because submissions are not stored in a site database.

To ask for enquiry details to be deleted from the practice mailbox, email the address used for your original enquiry or use the contact page. Website logs are rotated by the host.

Third parties

• Vercel — website hosting and request logs
• Resend — transactional email delivery
• Google Business Profile and Instagram links you choose to open